Privacy Policy

Last Updated: 01/01/2026

This Privacy Policy describes how Hidden Canyon Kayak (“Hidden Canyon Kayak,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information when you visit our website, contact us, make a reservation or rental purchase, or otherwise interact with our business (collectively, the “Services”).

Business Contact Information
Hidden Canyon Kayak
910 Coppermine Rd.
Page, AZ 86040
Phone: +1 (928) 660-1836

By using our Services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of information depending on how you interact with us:

Information You Provide Directly

Contact details: name, email address, phone number, mailing/billing address
Reservation/rental details: dates, times, party size, delivery details, and other information you provide to complete or manage a reservation or rental
Customer communications: information you provide in forms, emails, chats, texts, or phone calls
Marketing preferences: your communication preferences and consent choices

Payment Information

If you make a purchase, payments are processed through third-party payment processors. We do not store full payment card numbers on our website servers. We may receive limited payment-related information (such as billing confirmation, payment status, and in some cases the last four digits of a card) from the processor.

Information Collected Automatically

When you visit our website, we (and service providers operating on our behalf) may automatically collect:

Device and browser details: device type, browser type, operating system
Usage data: pages viewed, time on page, links clicked, referring/exit pages, and other activity on our website
Approximate location data: derived from IP address (not precise GPS location unless you explicitly provide it)

How We Use Personal Information

We use personal information for the following business and commercial purposes:

To provide, administer, and manage reservations, rentals, deliveries, and customer service
To send confirmations and important service-related messages (e.g., reservation updates, delivery coordination, safety information)
To respond to inquiries and support requests
To improve our website, offerings, and customer experience
To prevent fraud, protect our rights, and maintain the safety and security of our Services
To send promotional communications only if and when permitted by law and consistent with your preferences and consent choices
To comply with legal obligations and enforce our terms and policies

How We Disclose Personal Information

We do not sell personal information in exchange for money.

We may disclose personal information in the following situations:

Service Providers

We may share personal information with trusted vendors that help us operate our business (for example: website hosting, reservation systems, payment processing, analytics, customer communications, and messaging/telephony services). These vendors are permitted to use personal information only to perform services for us and are required to protect it.

Legal, Safety, and Rights

We may disclose information when we believe it is necessary to:

comply with law, regulation, legal process, or lawful requests
protect the rights, property, and safety of Hidden Canyon Kayak, our customers, or others
detect, prevent, or address security, fraud, or technical issues

Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, information may be transferred as part of that transaction.

Call Recording Notice

For quality assurance, training, and security purposes, phone calls to and from our business may be monitored and/or recorded.

By contacting us by phone or continuing a call after being notified, you consent to call recording to the extent permitted by applicable law. If you do not want a call recorded, please let us know and we will offer an alternate method of communication when reasonably available (for example: text message or email).

Text Messaging and SMS Privacy

If you provide your mobile phone number and opt in to receive SMS/text messages from us, we may send texts such as:

reservation confirmations and reminders
delivery coordination and service updates
customer support responses
promotional messages (only if you have opted in to receive promotional messages)

Message frequency may vary. Message and data rates may apply.

Opt-Out and Help

You can opt out of text messages at any time by replying STOP.
For help, reply HELP or contact us at +1 (928) 660-1836.

We may send a one-time confirmation text in response to an opt-out request. After you opt out, you will no longer receive further text messages unless you opt in again.

No Sharing of Mobile Opt-In

No mobile opt-in or text-message consent will be shared with third parties or affiliates for their marketing or promotional purposes.
We may share your phone number only with service providers necessary to deliver communications you have requested or consented to, and only for that purpose.

Cookies, Tracking Technologies, and Do Not TrackCookies

Our website may use cookies and similar technologies to:

enable core site functionality
remember preferences
understand how visitors use our website
improve performance and user experience

You can manage cookies through your browser settings. If you disable cookies, some features may not work as intended.

Do Not Track Signals

Some browsers offer a “Do Not Track” (“DNT”) setting. Because there is no consistent industry standard for responding to DNT signals, our website may not respond to all DNT signals in a uniform way.

Third-Party Online Tracking

Some third parties (such as analytics or advertising partners) may use cookies or similar technologies to collect information about your online activities over time and across different websites when you use our website. We do not control these third parties’ technologies or practices.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. Security measures may include encryption in transit (such as SSL/TLS), access controls, and practices intended to reduce unauthorized access.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to provide the Services and for legitimate business purposes, such as:

maintaining business records
meeting legal and tax obligations
handling disputes and enforcing agreements
maintaining suppression lists (e.g., opt-outs)

Retention periods vary by data type. Our default retention periods are described in our internal retention schedule, and the following placeholders reflect typical retention categories:

Reservation/rental records: [RETENTION_RESERVATIONS_YEARS]
Text message consent and opt-out logs: [RETENTION_SMS_LOGS_YEARS]
Call recordings (unless needed for disputes/security): [RETENTION_CALL_RECORDINGS_DAYS]
Customer service communications: [RETENTION_SUPPORT_YEARS]
Security logs: [RETENTION_SECURITY_LOGS_MONTHS]

When information is no longer needed, we take reasonable steps to delete or de-identify it.

Data Breach Notification

If we become aware of a security incident involving personal information, we will investigate and, when required by applicable law, notify affected individuals and appropriate authorities. Timing, method, and content of notifications may vary based on legal requirements and the nature of the incident.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:

request access to or details about personal information we collect, use, or disclose
request deletion of certain personal information (subject to exceptions)
request correction of inaccurate personal information
opt out of certain types of data sharing or processing (where applicable)
not be discriminated against for exercising applicable privacy rights

How to Submit a Privacy Request

To submit a request, contact us using one of the methods below:

Phone: +1 (928) 660-1836
Mail: Hidden Canyon Kayak, 910 Coppermine Rd., Page, AZ 86040
Email: Hello@HiddenCanyonKayak.com
Online form (if available): N/A

We will take reasonable steps to verify your identity before fulfilling a request, and we may deny or limit requests where permitted by law.

Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies.

Email Communications and CAN-SPAM

If you provide your email address, we may send:

transactional emails (reservation confirmations, service updates)
promotional emails (only when permitted and consistent with your preferences)

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails or by contacting us. Unsubscribing from promotional emails will not affect transactional/service-related emails.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date above indicates when this Policy was last revised. Any changes become effective when posted, unless otherwise stated.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:

Hidden Canyon Kayak
910 Coppermine Rd.
Page, AZ 86040
Phone: +1 (928) 660-1836
Email: Hello@HiddenCanyonKayak.com